When it breaks and other avenues have not solved your problem, probably your relatives and or friends at first. We're here if you need us though. A phone call, chat, or email away.
Don't get too frustrated. Computers are often just "Mostly dead" (Princess Bride joke) and can be brought back to life. Doesn't hurt to try and even if it is dead the data can most often be retrieved.
There's a pretty good chance that we can bring it back to life though. Don't give up hope.
So things aren't working and the relative or friend can't fix it, give us a call.