When it breaks and other avenues have not solved your problem we're here if you need us. A chat, email, or phone call away.
If your device isn't working don't get frustrated. The hardware is often just "mostly dead" and can often be brought back to life or replaced. Doesn't hurt to try and if it is dead the data can usually be recovered. There's a good chance that we can get it working though. So don't give up hope.
If it's broke and we repair it, great. You can continue your work. Or you might want to move on and replace it, keeping the repaired hardware as a backup.